Frequently Asked Questions
Everything you need to know about your Wander Prints order
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days, while express options are available at checkout. Please note that since our items are custom-made, there is a production lead time of 3-5 business days before dispatch.
Can I track my package once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for personalized items?
Because our products are custom-made to your specifications, we do not accept returns for change of mind. However, if your item arrives damaged or with a printing error, we will provide a free replacement or a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
Can I make changes to my order after it has been placed?
We allow a 24-hour window for any modifications or cancellations. After this period, your order enters the production phase and we are unable to make further changes to the design or shipping address.
How do I ensure my uploaded photos are high quality?
For the best printing results, we recommend uploading high-resolution images in JPEG or PNG format. Avoid screenshots or overly zoomed-in photos to prevent pixelation on the final product.